FAQ

All of our hair is 100% human hair, and top virgin hair. You can restyle it by yourself. Also you can dye it or bleach it by yourself or your stylist if possible. If you need customize wig service, you can contact our customer service. We have professional hair stylist to customize wig for you.

It could be if hair too dry. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

The hair hasn't been bleached knots since we cannot ensure that the color we choose is for every customer. You can do it by yourself or by your hair stylist. We do a little pre-pluck hairline, it can save your time to wear wig, if you need more pre-plucked hairline, you can do it again and make it fit for you well.

Generally our wig cap size is average size, for head circumference 21.25-22.8 inch. We support customize small wig cap size for 13x4 lace frontal wig and 4x4 lace closure wig for now. You can contact customer service about that if you need that. But sorry for now we cannot customize larger wig cap size. We suggest you buy hair bundles with closure/frontal.

Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

For straight hair: Use a wide-tooth comb to the hair,it is suggested to comb the ends first, then the body,and comb from the roots to the end lastly. If you comb from the roots to the ends directly, it will cause shedding. For wavy or curly hair:The best comb is your fingers when you comb the wavy or curly hair. Also comb the ends first.

You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and glued spray. So it's very secure and doesn`t move at all.

We accept the payment methods as Paypal. If you have payment problem when make order, please contact our customer service phone number +8618637426757.

The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirm, you can apply the coupon code.

Sorry, one order can only use one coupon code.

You can send email to us at service@aaliweyahair.com> Track Order

We will ship package out within 48 hours.

We use DHL, FedEx, UPS or TNT. The shipping time is 4-6 working days USA, and 5-10 working days to other countries.

1.The parcel detained by the customs: clean the custom is an additional responsibility. If your parcel is checked, please contact the customs. If you need the documents required for customs clearance, you can contact us. 2.We will send the tracking number to you after shipping the package. Please pay attention to the delivery information and sign for the package on time. if the package shows a signature but you do not receive the package, please contact the express company and apply for the lost package investigation code. Then contact us and provided the survey code. 3.We are not responsible for any loss caused by incorrect receiving information provided by the Buyer. 4.If we send the package to the wrong address and it cants arrived, we can send you a new package or give you a full refund!.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.

Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.

It is the smell from the factory, but not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time. So please don`t worry about that, we will try to minimize fragrance as well.

All of the wigs hasn't been bleached knots, you can bleach it by yourself, and also will fit for yourself very much.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

If you want to cancel or change your order, please contact us at first.But if the package has left the factory, the additional fees may apply which should be born by buyer.